Responsibilities:
· Respond to incident calls and emails from users on desktop related issues
· Provide level 1 remote troubleshooting support on desktop issues
· Escalate unresolved cases to relevant onsite support team
· Document all reported incidents – identify trends to assist in future problem resolution
Requirements:
· Diploma in Computer studies or equivalent
· Prior experience as an IT helpdesk analyst with 1st level support
· Knowledge of MS Office, Win XP, VPN, Lotus Notes, IE, network connectivity, printer mapping etc
· Good phone etiquettes and customer service soft skills
· Able to start work immediately or within short notice
Additional Information:
· 1 Year contract (Renewable) with benefits & completion bonus
· May be required to work on some saturadays
· Staggered 8 hours shift between 7:30am to 7pm
· Work location – Habour Front/Queenstown
Competitive remuneration package and excellent career prospect will be offered to the right candidate
Please note: Top priority will be given to those who submit the resume online.
URL: http://sg.dimension.jobsdb.com/career/Default.asp?PID=4&LFR=3&Mode=New&FR=&AC=IMPS&EC=001&GC=&JobID=2051
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It is NOT ok to contact this poster with commercial interests.
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